UK Employment Lawyers

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CONTACT - MoJ - DISCLAIMER - COMPLAINTS PROCEDURE

Legal Link Introductory Services Ltd

2nd Floor
Albion Wharf
Albion Street
Manchester
M1 5LN.
Tel: 0800 34 36 38

Ministry of Justice

Legal Link Introductory Services Ltd. Registered in England and Wales under company registration No:3785963 and trading as Justice Direct is regulated by the Ministry of Justice in respect of regulated claims management activities. Registration is recorded on the website www.claimsregulation.gov.uk under reference CRM1449.

Disclaimer

Whilst reasonable effort is made to ensure that the law outlined on www.oystercatcher.uk.com is accurate, UK Employment Lawyers do not warrant the validity of the information nor guarantee its accuracy. The information provided on this website is for educational purposes only and is not intended to be legal advice which should only be obtained personally from a qualified solicitor or barrister. Do not use this site to disregard any legal advice, nor should you delay seeking legal advice or representation because of something you have read or seen on this website. You should not act on, or rely on, any information on the website without personally seeking the independent advice of a solicitor. The website operators expressly disclaim all warranties and disclaim all responsibility for any loss, injury, claim or damage of any kind resulting from, arising out of or in any way related to the site. Mere consideration of the site does not create a solicitor-client relationship nor is any such relationship created until such time as your case is accepted, in writing, by an independent solicitor.

Complaints Procedure

We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
Within eight weeks of receiving a complaint we will contact you to provide either:-
- a final response which adequately addresses the complaint;
- a response which:
  - explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
  - informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
- Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
- If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-
- The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.